PixlBank Terms of Service

Questions about our Terms of Service? Contact Us

Last Updated: September 29, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY ARE A BINDING CONTRACT.

These Terms of Service (“Terms”) are an agreement between you and Good TRKR LLC, doing business as PixlBank, P.O. Box 2540, Tahoe Vista, CA 96148 (“PixlBank,” “we,” “us,” or “our”). They govern your use of our PixlBank[ar] augmented reality platform and related services, including AR Experiences, Paper-View Post™, the PixlBank Client Portal and our websites (together, the “Services,” described in Section 2).

ARBITRATION, JURY TRIAL AND CLASS ACTION WAIVER: EXCEPT AS DESCRIBED IN THE DISPUTES SECTION BELOW, BY USING THE SERVICES YOU AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU WAIVE YOUR RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. PLEASE REVIEW THE DISPUTES SECTION CAREFULLY.

By using the Services, you agree to these Terms and to our Privacy Policy, which explains how we handle personal information. If you do not agree, do not use the Services.

1. Changes to these terms
2. Our Services
3. Eligibility and accounts
4. Viewing AR Experiences
5. Paper-View Post™
6. Client projects and the Client Portal
7. Your content
8. Prohibited conduct
9. Our intellectual property
10. Copyright complaints
11. Third-party services
12. Disclaimer of warranties
13. Limitation of liability
14. Indemnity and release
15. Disputes
16. Termination
17. General
18. Contact us

1. Changes to These Terms

We may change these Terms from time to time. When we do, we will post the revised Terms on this page and update the “Last Updated” date. If a change is material, we will give you additional notice, such as by email to account holders or a notice on our website, before it takes effect. Your continued use of the Services after the changes take effect means you accept the revised Terms. If you do not accept them, stop using the Services.

2. Our Services

PixlBank turns printed materials into interactive augmented reality (“AR”) experiences. Our Services include:

• AR Experiences: AR content, including Living Portraits™ and Destination Preservation Project™ experiences, that opens when someone scans a PixlBank QR code or printed image, delivered through an Apple App Clip, our web-based AR viewer, or our Android app;
• Paper-View Post™: printed AR postcards that you can design, order, send and update with your own videos;
• the PixlBank Client Portal and analytics dashboards, which let our clients manage their AR Experiences and view scan reports; and
• our websites, including www.pixlbank.com and paperviewpost.com.

We are constantly improving the Services. We may add, change, suspend or discontinue any part of the Services at any time. Where a change materially reduces a paid Service you have already purchased, we will give you reasonable notice.

3. Eligibility and Accounts

You must be at least 13 years old (16 in Europe and the UK) to use the Services. To create an account or place an order, you must be at least 18, or the age of majority where you live, or have the permission of a parent or guardian who agrees to these Terms for you. If you use the Services on behalf of a company or organization, you confirm that you are authorized to bind it to these Terms, and “you” includes that organization.

If you create an account, you agree to provide accurate information and keep it up to date. You are responsible for keeping your password secure and for all activity under your account. Tell us right away at legalstuff@pixlbank.com if you believe your account has been used without your permission.

4. Viewing AR Experiences

You can view AR Experiences without downloading an app or creating an account. When you view one:

• Stay aware of your surroundings. Do not use AR Experiences while driving, walking in traffic, or anywhere looking at your phone could put you or others at risk. Respect posted rules and private property.
• Device and data charges. AR Experiences require a compatible device, camera access and an internet connection. Your carrier’s data rates may apply. We do not guarantee that every AR Experience will work on every device, browser or network.
• Personal use. You may view and share AR Experiences for your personal, non-commercial use. You may not copy, download, extract or redistribute the content of an AR Experience except through features we provide, such as a screen-recording or share button.
• Client content. Many AR Experiences are created for and owned by our clients. The client, not PixlBank, is responsible for any offers, information or third-party links it includes in its AR Experience.

5. Paper-View Post™

Orders and pricing. Prices, shipping costs and applicable taxes are shown before you place an order. By placing an order, you authorize us and our payment processor, Stripe, to charge your payment method for the total amount. We may refuse or cancel an order, for example if we suspect fraud or a pricing error, in which case we will refund any amount charged.

Your designs and addresses. You are responsible for your postcard designs, messages and videos, and for the accuracy of every mailing address you enter. Please proofread before ordering. We print exactly what you submit.

Printing and delivery. Postcards are printed by us or our printing partners and delivered by postal or shipping carriers. Delivery times are estimates and are not guaranteed. We are not responsible for delays or loss caused by carriers, or for postcards that cannot be delivered because of an incorrect address.

Cancellations and refunds. Because each postcard is custom-made, orders cannot be cancelled once they have gone to print, and we do not offer refunds for orders printed as submitted. If your postcards arrive damaged or with a printing defect, contact us within 15 days of delivery and we will reprint them or refund the affected items.

Videos and scheduling. You can add videos to your postcards and schedule when they play. Your videos remain available while your account is active. We may set reasonable limits on video length, file size and storage. If you close your account, or if we stop offering Paper-View Post with reasonable notice, the AR content on your postcards may stop playing. Printed postcards do not guarantee that any content will be available permanently.

Recipients. When you send a postcard to someone, you confirm that you are allowed to give us their name and address for that purpose, and that the content you attach is appropriate to send them.

6. Client Projects and the Client Portal

If you are a business client, the AR Experiences, Living Portraits™ and other work we create for you are governed by the separate written agreement, proposal, statement of work or order form you sign with us (a “Client Agreement”). These Terms apply to your use of the Client Portal and dashboards. If a Client Agreement conflicts with these Terms, the Client Agreement controls.

Scan reports and analytics are estimates based on the technical information described in our Privacy Policy. They are provided for your internal business use, and we do not guarantee that they are complete or error-free.

7. Your Content

Ownership. You keep ownership of the images, videos, audio, text, designs and other materials you upload or provide to us (“Your Content”).

License to us. You grant PixlBank a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for example, to format, compress or adapt it for AR), display, perform and distribute Your Content, only as needed to provide, maintain and improve the Services and to fulfill your orders and requests. This license ends when Your Content is deleted from the Services, except for copies we must keep for legal reasons, backups kept for a limited time, and content already printed or shared at your direction. We will not use Your Content in our own marketing without your permission.

Your promises. You confirm that you own or have all the rights, licenses and permissions needed to provide Your Content and to let us use it as described in these Terms. This includes the written permission of every identifiable person who appears in, or whose voice is used in, Your Content, and of the parent or guardian of any minor.

Likeness and voice. Living Portraits™ and similar experiences may animate a person’s image or voice, including with artificial intelligence tools. You may provide a real person’s image, voice or story for this purpose only with that person’s informed permission, or the permission of someone legally authorized to give it.

Removal. We do not pre-screen all content, but we may remove or disable any content, or refuse to print any order, that we believe violates these Terms or the law, or could harm PixlBank, our users or others.

Feedback. If you send us ideas or suggestions about the Services, we may use them freely without any obligation to you.

8. Prohibited Conduct

You agree not to use the Services to:

• break any law or regulation, or infringe or violate anyone’s intellectual property, privacy, publicity or other rights;
• upload or send content that is unlawful, fraudulent, misleading, defamatory, harassing, threatening, hateful, sexually explicit, violent or graphic, or that exploits or endangers minors;
• impersonate any person or organization, or create a deceptive likeness, voice or “deepfake” of a real person without their permission;
• send postcards or content that is harassing or unwanted by the recipient, or that is spam or unsolicited bulk advertising;
• place PixlBank QR codes or markers that lead to content other than what they appear to show, or otherwise use the Services for phishing or to distribute malware;
• access or attempt to access the Services, accounts or systems without authorization, or probe, scan or test their vulnerability;
• interfere with or disrupt the Services, or send more requests than a person could reasonably make using a standard browser;
• copy, scrape, reverse engineer, decompile or try to extract the source code of our software, apps or AR technology, except where the law expressly allows it;
• resell, sublicense or commercially exploit the Services without our written permission; or
• help or encourage anyone else to do any of the above.

If we believe you have broken these Terms, we may remove content, suspend or cancel orders, suspend or terminate your account, and report the activity to the appropriate authorities.

9. Our Intellectual Property

The Services, including our software, apps, AR technology, website designs and the content we create (excluding Your Content and our clients’ content), are owned by PixlBank or its licensors and are protected by copyright, trademark and other laws. Subject to these Terms, we give you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services as intended.

PixlBank, PixlBank[ar], Living Portraits, Paper-View Post, Destination Preservation Project and our logos are trademarks of Good TRKR LLC. You may not use them without our prior written permission. Other names and logos shown through the Services belong to their respective owners.

10. Copyright Complaints

We respect the intellectual property of others and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (“DMCA”). To report content you believe infringes your copyright, email legalstuff@pixlbank.com with the subject line “DMCA Takedown Request,” or write to Good TRKR LLC, Attn: Legal, P.O. Box 2540, Tahoe Vista, CA 96148. Your notice must include:

• your physical or electronic signature;
• a description of the copyrighted work you believe has been infringed;
• a description of where the material is located on the Services, with enough detail for us to find it;
• your address, telephone number and email address;
• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent or the law; and
• a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Counter-notice. If your content was removed and you believe that was a mistake, you may send a counter-notice to the same address with: your signature; identification of the removed content and where it appeared; a statement under penalty of perjury that you have a good-faith belief it was removed by mistake or misidentification; and your name, address, telephone number and email address, with a statement that you consent to the jurisdiction of the federal court for your district and will accept service of process from the person who sent the original notice. Unless that person tells us they have filed a court action, we may restore the content 10 to 14 business days after receiving your counter-notice.

Repeat infringers. We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe the rights of others.

11. Third-Party Services

The Services rely on and may link to third-party products and services, such as Apple App Clips, app stores, web browsers, payment processors and shipping carriers. Your use of those products and services is governed by their own terms and privacy policies. We are not responsible for third-party products, services, websites or content, including content that our clients link to from their AR Experiences.

12. Disclaimer of Warranties

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, PIXLBANK AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

PIXLBANK DOES NOT WARRANT THAT (I) THE SERVICES WILL MEET YOUR REQUIREMENTS; (II) THE SERVICES OR ANY AR EXPERIENCE WILL WORK ON EVERY DEVICE OR BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (III) SCAN REPORTS OR OTHER RESULTS WILL BE ACCURATE OR COMPLETE; OR (IV) ANY CONTENT WILL REMAIN AVAILABLE FOR ANY PARTICULAR PERIOD.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PIXLBANK NOR ITS AFFILIATES WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, GOODWILL, USE OR DATA, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF PIXLBANK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, PIXLBANK’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID PIXLBANK IN THE SIX (6) MONTHS BEFORE THE CLAIM AROSE OR ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU.

14. Indemnity and Release

You agree to indemnify and hold harmless PixlBank and its affiliates, and their officers, directors, employees and agents, from any claims, losses, damages, fines and expenses, including reasonable attorneys’ fees, arising out of or relating to Your Content, your use of the Services, your violation of these Terms, or your violation of anyone else’s rights. We may control the defense of any such claim, and you agree to cooperate with us.

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you live elsewhere, you waive any comparable law.

15. Disputes

ARBITRATION CLAUSE AND CLASS ACTION WAIVER – IMPORTANT – PLEASE REVIEW, AS THIS AFFECTS YOUR LEGAL RIGHTS

Arbitration; class action waiver. YOU AND WE AGREE THAT ALL DISPUTES BETWEEN YOU AND US, OR ANY OF OUR OFFICERS, DIRECTORS OR EMPLOYEES ACTING IN THAT CAPACITY, RELATING TO THESE TERMS OR THE SERVICES WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU AND WE WAIVE TRIAL BY JURY. Discovery and rights to appeal in arbitration are generally more limited than in a lawsuit.

Either of us may still (a) bring an individual action in small claims court; (b) pursue an enforcement action through a government agency, where available; (c) seek injunctive relief in court; or (d) file suit in court to address an intellectual property infringement claim.

The process. Arbitration will be governed by the Federal Arbitration Act and administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”), as modified by these Terms. The AAA Rules are available at www.adr.org. Before starting arbitration, a party must send the other a written notice describing the dispute and the relief sought (a “Notice of Arbitration”). Our address for notice is: Good TRKR LLC, Attn: Legal Department, P.O. Box 2540, Tahoe Vista, CA 96148. We will each try in good faith to resolve the dispute. If we cannot resolve it within 60 days after the notice is received, either of us may start arbitration. All arbitration proceedings will be confidential unless we both agree otherwise in writing. The amount of any settlement offer made by either party may not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the arbitrator awards you an amount greater than our last written settlement offer made before the award, we will pay you the higher of the amount awarded or $10,000.00.

Fees and location. If you start arbitration under these Terms, we will reimburse your filing fee unless your claim is for more than $10,000, in which case fees will be decided under the AAA Rules. Any hearing will take place in Sacramento, California, or, if your claim is for $10,000 or less, you may choose to have the arbitration conducted based only on written submissions, by telephone or video hearing, or in person in the county where you live. If the arbitrator finds your claim frivolous or brought for an improper purpose, fees will be governed by the AAA Rules.

No class actions. YOU AND WE MAY EACH BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless we both agree otherwise, the arbitrator may not consolidate more than one person’s claims.

Changes to this section. If we change this Disputes section (other than our notice address), you may reject the change by sending us written notice within 30 days, in which case the version in effect before the change will continue to apply to you.

Confidentiality. We each agree to keep the arbitration proceedings, all information exchanged between us, and any settlement offers confidential, unless otherwise required by law or requested by law enforcement or a court or government body. Either of us may disclose these matters, in confidence, to our accountants, auditors and insurance providers.

Enforceability. If this Disputes section is found unenforceable, it will be void in its entirety, and disputes will be decided by the courts described in the General section below.

16. Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access to the Services, or any part of them, if you violate these Terms, if required by law, or if we discontinue the Services. Where reasonable, we will give you notice. Sections that by their nature should survive termination, including Your Content licenses needed to complete orders already placed, intellectual property, disclaimers, limitation of liability, indemnity and disputes, will survive.

17. General

These Terms, together with our Privacy Policy and any Client Agreement, are the entire agreement between you and PixlBank about the Services. They are governed by the laws of the State of California, without regard to its conflict-of-law rules. For any dispute not subject to arbitration, you and PixlBank agree to the exclusive jurisdiction of the state and federal courts located in Sacramento County, California. To the extent permitted by law, any claim relating to the Services must be filed within one (1) year after it arose. If any provision of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, reorganization or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Section titles are for convenience only. We may send you notices by email, by mail, or by posting them on the Services.

18. Contact Us

Questions about these Terms? Contact us at: